Terms & Conditions

 

TERMS & CONDITIONS

The following Terms and Conditions apply when shopping at Sweetpea.

PRIVACY

The details that you provide when you make your order are used to fulfil your order and stored on our database. Sweetpea respects our customer’s ccount information as private and confidential information and will never share this with any outside affiliations or individuals.

ORDERS

Upon making your order at www.sweetpeas3.co.uk, you will automatically receive an email to confirm your purchase. This email will include your order number. Please quote this if you need to make contact about your order. You will be contacted by email when your order has been dispatched and only again if there is a problem fulfilling your order.

AVAILABILITY

All readymade products available for sale at www.sweetpeas3.co.uk should be in stock. In the event that this is not the case you will be contacted by email and offered a replacement or full refund.

CUSTOM ORDERS

Sweetpea offers Custom Orders on all items.  Please complete the Sweetie Pie Custom Order Form to start the process, a non-refundable deposit of £10 per doll is required to book a slot.

For your Sweetie Pie Dolls please allow 1--2 weeks before the doll is dispatched. Custom Dolls are £35 and include one outfit. If you have a tight deadline please let me know and I will do my utmost to accommodate this.   Please feel free to message me via the Contact Form if you have any questions.

DISCOUNT CODE

Only one discount code can be used with any order. All discounts / promotions can be ended at any time.

COMPLAINTS

If you are not satisfied with your order please email us using the contact form on the website or @ [email protected] and we will do our utmost to resolve the problem for you.

PRICING & PAYMENT

Prices listed on the website apply to our basic design for each item. Additional elements may be subject to an additional charge dependent upon their complexity and time involved with making them. Any additional costs involved will be discussed and agreed prior to your item being made.

Payment will be required in full at the time of ordering. All prices are in Sterling and are not inclusive of postage and packaging.  Sweetpea uses PayPal to process all payments, we can accept the following payment methods through the PayPal Secure Server: Visa, MasterCard, Switch/Maestro, Visa Electron, Delta and PayPal. Each payment takes place behind a digitally encrypted, secure server to ensure all of your personal information is protected.

PLEASE NOTE:  You do not need a PayPal account to make a transaction, debit and credit card payments can be made securely through their site without an account.  Your payment details are not made available to Sweetpea.  You are not required to have a PayPal account to make payment however you are bound by PayPal's terms and conditions.   

DELIVERY

Currently Sweetpea dispatches to the UK only, please contact us for any other destinations. Delivery charges include packaging as well as the carriage of the item.  We aim to dispatch orders of Ready Made items within 2 days after receiving cleared funds. For Custom Orders (see Custom Order section above). Orders are sent by Royal Mail 2nd Class Signed for.  If you have a tight deadline please let us know and we will do our utmost to accommodate this. 

Sweetpea will wrap your item which will be delivered via Royal Mail 2nd Class signed for service and securely packaged.  Standard Postage costs £5.00 no matter how many items you order.  However if this is in excess of the postage and packaging cost we will reimburse the difference through PayPal.

We will let you know when they have shipped and we would be happy if you let us know that you have received your package safely. If you have not received your order within 1 week please contact us.

PLEASE NOTE: The address on your PayPal account will be the address your items are posted to therefore please ensure this address is correct at the time of purchase.

IMAGES

Sweetpea provides an image of the product for each item.  Please note that each image is as close to the product as possible but colours show differently on each device so may not be an accurate representation of the product. As a customer, you are accepting this may be the case, when buying from Sweetpea.

RETURNS 

Your rights to return goods are protected under the EU Distance Selling Directive. If you are not 100% satisfied with your purchase you can return it to us for a refund or replacement within 14 days of receipt in a new unused condition, please ensure you have notified us via email of this decision as soon as possible. They must be in their original unused conditions and suitable for resale.

PLEASE NOTE:  Custom Orders and Personalised items are not covered by this Cancellation and Returns policy and cannot be returned unless damaged or faulty. Refunds are not accepted for items that were pre-packaged and have been opened. In the event that your order has been damaged or is faulty upon delivery please contact us immediately to resolve the problem.

PLEASE NOTE:  Return postage costs are the responsibility of you as the Customer. On receipt of the items Sweetpea will refund your payment. This can take up to 7 days and will be processed through PayPal. When returning items it is advisable to use a tracked service to ensure safe delivery. 

COPYRIGHT

All elements of the website content and all logos, photography, graphics and software are protected by UK copyright laws. You are entitled to view the website and to print pages of the website for the sole purpose of placing an order with Sweetpea. However, any copying or downloading from the website without written permission from Sweetpea is strictly prohibited and will be deemed an infringement of copyright.

 

CONTACT INFORMATION

Please contact Sweetpea through Sweetpea's Contact Form or:

Website:   Sweetpeas3.co.uk

Email Address:   [email protected]

Address:   37 The Ridgeway, Holywell, Flintshire, CH8 7SN

Sweetpea reserves the right to make changes to this document at any time without warning.

 

These terms and conditions are property of Chris Brett © Sweetpea 2016